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Frequently Asked Questions
Everything you need to know about booking, customizing, and enjoying your Aerovia
tour.
What is included in an Aerovia tour package?
Our packages include luxury accommodations, private airport transfers, curated guided tours, entry tickets, daily breakfast, and 24/7 concierge assistance.
Can I customize a pre-designed itinerary?
Absolutely! Every tour package can be tailored to match your specific dates, preferred pace, dietary needs, and hotel upgrades.
How does the 'Pay Now' online payment system work?
Our secure checkout allows instant credit/debit card, Apple Pay, and wire transfer payments with immediate digital confirmation and itinerary delivery.
What is Aerovia's trip cancellation & refund policy?
Full refunds are issued for cancellations made 30 days prior to departure. Flexible rescheduling options are available for unforeseen events.
Do you assist with international travel visas?
Yes, our dedicated visa concierges assist with e-visa applications, invitation letters, document preparation, and embassy appointments worldwide.
Are flights included in the package cost?
We offer both land-only packages and full flight-inclusive options through our airline partner network at competitive rates.
What size are your group tours?
We specialize in small-group expeditions (maximum 12–16 travelers) and 100% private tours to guarantee an intimate, premium experience.
Is travel insurance required for booking?
While optional, we strongly recommend comprehensive travel insurance. We partner with leading global insurers to provide instant coverage.
What support is available during our trip?
You will have a dedicated local travel manager and a 24/7 WhatsApp concierge helpline for immediate assistance on the ground.
Do you offer corporate or family group discounts?
Yes, we offer tailored rates and customized perks for corporate groups, custom family gatherings, and groups booking 8 or more guests.
Ready to Explore Aerovia?
Start your journey today with expert planning, seamless booking, and unforgettable experiences.
